Refund Policy
Effective date: 28 September 2026 · Last updated: 28 September 2026
This policy applies to purchases made through LabKitPro's paid plans, which are processed by Dodo Payments acting as Merchant of Record. Dodo handles billing, tax, and dispute resolution on our behalf.
1. Subscription plans (Pro)
- For a new Pro subscription, you may request a full refund within 14 days of the initial purchase if you have not substantially used the paid features (e.g. generated a large volume of documents or exported paid deliverables).
- Renewals are non-refundable once the new billing period has started, except where required by law.
- To request a refund, email support@labkitpro.com with your order reference. We will process it through Dodo Payments; refunds typically appear within 5–10 business days depending on your bank.
2. Pay-per-use & credit packs
Because generated documents are digital goods delivered immediately, pay-per-use charges and credit-pack purchases are non-refundable once a document has been generated or a credit consumed. If you believe a charge is erroneous (e.g. a duplicate or a technical fault on our side), contact us and we will investigate and, where justified, refund.
3. Chargebacks & disputes
If you have a problem with a charge, please contact us first — we will try to resolve it quickly. Initiating a chargeback with your bank should be a last resort; unresolved disputes are handled by Dodo Payments per their dispute process.
4. Cancellation
You may cancel a subscription at any time from your account; cancellation stops future renewals. Already-paid periods are not refunded mid-term except under §1.
5. Contact
Refund requests and billing questions: support@labkitpro.com.