Frequently asked questions

LabKitPro is an AI workbench for ISO/IEC 17025 laboratory accreditation preparation. It helps you diagnose gaps, generate editable documents (Quality Manual, Procedures, Work Instructions, Forms/Records), run compliance reviews, and evaluate measurement uncertainty — in minutes, not weeks. We are software, not an accreditation body or consultancy.

Free vs paid, in detail: ① Free basic tier: every tool runs in your browser at no cost — the gap heat-map, document preview (watermarked), compliance screening and uncertainty budget all render on screen so you can try before you buy. ② Forms/Records are the exception: always free AND downloadable, watermark-free — never charged. ③ Paid (per delivery): one payment = one downloadable, context-aware file or report — country & accreditation body (ILAC general framework plus e.g. CNAS, A2LA, NVLAP, UKAS, NATA, SINGLAS, NABL), industry, lab stage and your own rules filled in, watermark removed. Regenerating for a new context or version is a new delivery — pay again or spend points. Per-item prices: Procedure / Work Instruction / single-element diagnosis / single-file review $1.9, Quality Manual / full review $9.9, Uncertainty $4.9. ④ Point packs: prepaid credit (1 point ≈ $1, packs include bonus points) — every generation/download deducts the item cost per delivery (2 points for a Procedure / Work Instruction / element diagnosis / single-file review, 5 for Uncertainty or the standards guide, 10 for a Quality Manual or full review); pack points expire 6 months after purchase. Ideal for medium or unpredictable volume. ⑤ Pro Membership: three one-time tiers — $29/mo, $69/quarter or $199/year; every paid item unlocked for the pass period — unlimited regeneration and downloads + batch export, never auto-renewed. ⑥ Refund: digital goods are final once generated — no per-item refund; Pro passes are one-time and never auto-renew, and the current period is not refunded.

We align to ISO/IEC 17025:2017 on the ILAC global framework plus seven national bodies — CNAS (China), A2LA & NVLAP (USA), UKAS (UK), NATA (Australia), SINGLAS (Singapore) and NABL (India). The ILAC general layer (17025 + ILAC-P14) is built in for every lab; selecting a national body adds that country’s supplementary requirements. Every output carries the exact clause references (sourceRef) so you can verify.

This tool covers ISO/IEC 17025 testing & calibration only. Clinical and medical testing schemes fall outside the 17025 scope addressed here. For other industries, outputs are tailored to your selected sector — general / cross-discipline, calibration & metrology, mechanical & materials, automotive, electrical & electronic, chemical, biological / microbiological, food & agriculture, environmental, construction materials, textile/leather/consumer products, jewelry & precious metals, rubber & plastics, NDT, or software & IT — with the relevant accreditation-body focus points applied.

No. LabKitPro is software only — we are not a conformity assessment body, a consultant, or a reviewer. We help you prepare; the accreditation decision always rests with your national body. Our outputs are advisory and your laboratory remains responsible for the final documents.

Yes. The free tier stores nothing — results are generated in your browser. For paid users we keep only the account, order and entitlement records needed to deliver the service. Files you upload are processed in your browser and never sent to our servers, so there is nothing of that kind on our side to delete. Non-essential cookies are refused by default.

Yes. In Document Generation you can upload your own .docx as a format shell. We read only its style structure (headings, fonts, header/footer, logo placeholders) and fill it with standards-driven content — all inside your browser. The file is never uploaded and never enters our public library.

Because our products are digital files and reports generated on demand, all sales are final once the file or report is generated. Pro passes are one-time purchases and never auto-renew; the current paid period is not refunded.

Forms/Records are free. Single procedures, work instructions and element diagnoses cost $1.9, a Quality Manual $9.9, a full compliance review $9.9, uncertainty evaluation $4.9 — each price covers one delivery (one generation/download). Point packs (11/22/35 points, prepaid credit — every delivery deducts the item cost in points, e.g. 2 for a procedure, 10 for a manual) and Pro membership (one-time tiers: $29/mo, $69/quarter or $199/year, every paid item unlimited, never auto-renews) are also available. What you pay for is the deliverable: a watermark-free, editable Word file generated from the context you enter or upload. Prices are in USD.

The ILAC general layer is built in for every lab, and CNAS, A2LA, NVLAP, UKAS, NATA, SINGLAS and NABL are all fully structured and can be aligned directly from the built-in knowledge base. Selecting any national body adds its supplementary requirements on top of the ILAC layer. Where a highly specialized local field document is not yet in the base, we say so outright — field-specific alignment against it is not available yet. We never claim depth we do not have.

Both the GUM method (JCGM 100:2008, incl. Amd.1:2026) and the Monte Carlo method (JCGM 101:2008). A guided default path lets beginners produce a compliant GUM budget (k=2, ≈95%) in minutes; advanced users can switch to MCM for non-linear or correlated models.

Every tool runs free in your browser — the gap heat-map, compliance screening and uncertainty budget render instantly with no login. Paid documents and reports are generated in your browser immediately after checkout and can be downloaded right away.

The site is fully in English (en-US / en-GB / en-In). Generated documents follow the selected national annex; you may supply your own bilingual template if needed.

Not yet. Private standards and client requirements cannot be added automatically today — where a body’s field rules are not structured yet, the tool says so outright instead of implying coverage we do not have. Notes you type while using a tool stay in your browser; nothing you type or upload is sent to us or used for training.

No. Pro is a one-time purchase — monthly $29, quarterly $69 or annual $199. It never auto-renews and there is nothing to cancel; when the period ends, simply buy again if you need more access.

The review compares your file against the selected country’s 17025 clauses and annexes, citing each basis. It is a preparation aid, not a certification. You — and your accreditation body — remain responsible for the final content. Always verify against the latest official edition.

This product is designed to be self-serve. For product feedback or bug reports, email [email protected]. We read every message to improve the product.